Shipping policy

Shipping

We ship from Germany to addresses in Germany and to selected destinations in the European Union. This page explains what happens between payment and delivery.

Processing time

Orders are picked and packed in 1-3 business days after payment clears. An order placed after midday on Friday, or over the weekend, starts on the next working day. If a size in your order turns out to be out of stock we email you before we do anything else.

Delivery estimate

Standard delivery is estimated at 15 business days from dispatch. Treat that as a guide rather than a promise: carrier networks slow down over public holidays, in severe weather and in December. We would rather say so now than explain it later.

Shipping cost

Postage is estimated by distance at checkout. The exact amount appears on the checkout page before you confirm payment and depends on the destination plus the size and weight of the parcel. No handling fee is added after the order is placed.

Tracking

You receive a tracking number by email when the carrier scans the parcel. The first scan can take up to 24 hours to appear. If the tracking has not moved for more than five business days, write to us and we will chase it with the carrier.

Parcel lost in transit

If a parcel has not arrived, contact us within 7 days of the last estimated delivery date. We open a trace with the carrier, and if the parcel cannot be located we send a replacement or refund the order.

Parcel damaged on arrival

Inspect the parcel when it arrives. If the outer box is crushed, photograph it before opening. If the garment itself is damaged, contact us within 48 hours of delivery with photographs of the item and its packaging, and we will arrange a replacement.

Customs and VAT

Orders delivered inside the European Union do not pass through customs. Where an order is shipped outside the EU, any import duty or tax charged at the border is the responsibility of the recipient.

Addresses

Please check the address on the order confirmation. We can change an address only before the parcel is dispatched; once it is with the carrier a redelivery fee may apply.

CHRISTIAN GEHRING
Egidienstraße 237
91058 Erlangen
Germany
Email: info@pacificvolt.shop
Phone: +49 9131 23548